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Do you feel somewhat distant from your IT company? Are you unsure what they actually do? At Truebyte we believe this should not be the norm. Your IT Services supplier can be your strategic partner, always communicating clearly and making sure IT provision is aligned to your objectives.
IT support should not be an aloof entity or a robotic, faceless offering. At Truebyte we have prioritised customer experience and have created a role with dedicated customer focus to ensure we provide the best service possible.
Barry has been installed as our Client Relationship Manager. His responsibilities include regular check-ins with our client base to ensure we are meeting client needs, suggesting the best solutions and considering new developments at the businesses we serve. Simply meeting SLA response and resolution targets is not enough. This role gives our customers the platform to raise concerns or areas they feel require specific attention. Barry is also tasked with creating meaningful reports that give clients the information and data they want to see. These reports are tailored to a client’s specific requirements so that they are as useful as possible.
The Client Relationship Manager also covers the strategic schedule, ensuring that meetings are taking place and a strategic roadmap is being formed and followed. This is supplemented by additional check-ins to make sure we are keeping up to date with latest progress and supplying relevant solutions for new requirements. This role enables Truebyte to provide a dynamic service, flexing to meet the latest requirements, based off our continuous improvement mindset.
Empathy is one of our key values. The Client Relationship Manager role allows us to keep up to date with new projects and the potential stresses and pressure they can create. Barry strives to put this value into action by elevating our service to improve client wellbeing. He is a recognised communication point, so our client's representatives know there is always someone on hand to discuss their current needs.
To maximise the impact of this dedicated role Barry ensures some of the check-ins he provides across the year are face-to-face meetings. Truebyte recognise the importance of our IT team being known in teams that we look after, building a strong rapport with our clients.
With the Client Relationship Manager role, we are demonstrating our dedication to the best possible service. By choosing Truebyte you are guaranteeing a collaborative IT partner with a focus on customer service, instead of faceless, detached support.
