Available 7 days a week
Responsive service desk support
Dedicated Account Manager
Don't settle for out-of-the-box support
IT isn’t one size fits all. We’ll start by asking questions and examining your existing setup. We will then design a plan that’s an exact fit for you - nothing more, nothing less.
Solve tomorrow’s problems, today
A lot of challenges are solved by planning ahead. That’s why we prioritise partnership and strategy, creating a roadmap that takes your IT from fighting fires to facilitating growth.
Happy and productive teams
Don’t let tech problems get in the way of a good day’s work. Remove friction, boost productivity and put a smile on your employees’ faces with human, responsive support.
Truebyte Work Anywhere
The “Work Anywhere” reality brings new opportunities and challenges. We’ll be on hand to help you adapt quickly, so you can work when, where and how you want.
Key IT Services
Responsive service desk
Remote or onsite support for issue management and service requests.
Available 7 days a week
Bespoke support plans tailored to your business hours and needs.
Strategic consultation
Where required, regular strategic reviews to create an IT roadmap.
Truebyte Cloud - Access a suite of tools
Including Truebyte Desktop, Truebyte Active Defence, Truebyte Server and Truebyte Protect.
Remote monitoring and management
For preventative maintenance, fault resolution and protection from threats.
Licensing management
Ensuring your licensing is up-to-date, compliant, organised and cost-efficient.
Service Desk Packages*
Essential
Bronze
Incident
Priority
Response
Resolution
Critical
1
4
High
2
8
Medium
4
24
Low
12
36
Service request
Priority
Response
Resolution
Urgent
2
8
High
4
12
Medium
8
24
Low
12
36
Advanced
Silver
Incident
Priority
Response
Resolution
Critical
0.5
1
High
1
4
Medium
2
12
Low
4
24
Service request
Priority
Response
Resolution
Urgent
1
6
High
2
12
Medium
4
24
Low
8
36
Ultimate
Gold
Incident
Priority
Response
Resolution
Critical
0.25
1
High
0.5
2
Medium
1
8
Low
4
24
Service request
Priority
Response
Resolution
Urgent
0.5
4
High
1
8
Medium
4
24
Low
8
36
*Truebyte SLA response times (hours)
Getting Started
Schedule a call
Tell us about your business goals
Receive a bespoke service plan
