Simple, transparent pricing
No hidden fees, no surprises. Move the sliders for an instant estimate.
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ex-VAT · indicative estimate, not a quote
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Pop in your details and we'll send a tailored quote built around your exact selections.
This calculator covers our user-based plans. We also work to other pricing models, including hourly rates. Get in touch and we'll tailor the right one to you.
Three ways to work with us.
Bronze
Perfect for small teams
- Managed IT Support
- Helpdesk Support
- Hardware and software purchasing
- Annual strategy review
Silver
Ideal for growing businesses
- Everything in Bronze
- Faster response times
- Alert Guardian monitoring
- Quarterly strategy review
Gold
Built for security-led teams
- Everything in Silver
- Priority response times
- Monthly strategy review
- Cyber security
- Backup & recovery
Every package scales to your team size. Use the calculator above for pricing built around your numbers.
Response times you can count on.
Incidents
Issues affecting your ability to work
| Bronze | Silver | Gold | ||||
|---|---|---|---|---|---|---|
| Priority | Response | Resolution | Response | Resolution | Response | Resolution |
| Critical | 1 hr | 4 hrs | 30 mins | 1 hr | 15 mins | 1 hr |
| High | 2 hrs | 8 hrs | 1 hr | 4 hrs | 30 mins | 2 hrs |
| Medium | 4 hrs | 24 hrs | 2 hrs | 12 hrs | 1 hr | 8 hrs |
| Low | 12 hrs | 36 hrs | 4 hrs | 24 hrs | 2 hrs | 12 hrs |
Service requests
Longer-term jobs, like setting up new users
| Bronze | Silver | Gold | ||||
|---|---|---|---|---|---|---|
| Priority | Response | Resolution | Response | Resolution | Response | Resolution |
| Critical | 2 hrs | 8 hrs | 1 hr | 6 hrs | 30 mins | 4 hrs |
| High | 4 hrs | 12 hrs | 2 hrs | 12 hrs | 1 hr | 8 hrs |
| Medium | 8 hrs | 24 hrs | 4 hrs | 24 hrs | 2 hrs | 12 hrs |
| Low | 12 hrs | 36 hrs | 8 hrs | 36 hrs | 4 hrs | 24 hrs |
Targets apply during your contracted support hours. Faster targets come with the higher packages.